Everything BiomedRx publishes on scientific laboratory equipment service in one place: the full service overview, the related services we provide, and the locations we cover.
This is the index for scientific laboratory equipment service. If you already know which service you need, go straight to it below; if not, the full overview explains what each one covers.
Good service is measured in uptime and documentation, not in visit counts. A quieter year with complete records is the better outcome.
Technicians are qualified for the equipment they touch, and the qualification is on file rather than asserted.
The useful service relationship is one where the provider knows the fleet. A technician who has seen this device before diagnoses faster than one reading the history for the first time.
Pricing is quoted against a defined scope, and a change to the scope is a conversation before it is an invoice line.
Service records are read at the worst possible moment - after an incident, during an accreditation survey, in discovery. That is the audience they should be written for, which means legible, specific and dated rather than signed off in bulk.
Quotes are specific to the equipment in front of you. The scope is agreed before the work is quoted, not after it is done.
Current developments in scientific laboratory equipment service, with sources for further reading.
