Manufacturer Services
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Manufacturer Services

Manufacturer Services

Welcome to BiomedRx, your trusted partner for outsourced field service solutions for medical equipment manufacturers. We understand the challenges faced by manufacturers in providing comprehensive field service support, especially for companies located outside the United States or new and emerging medical device manufacturers. BiomedRx is here to bridge that gap and provide you with a reliable and efficient field service operation to support your customers and ensure the success of your medical equipment.

Comprehensive Field Service Solutions

BiomedRx offers a wide range of field service solutions to meet the diverse needs of medical equipment manufacturers. Our services include:

  • Medical Equipment Installation: Our experienced technicians are skilled in installing various types of medical equipment, ensuring proper setup and configuration to meet manufacturer specifications.
  • Repairs: We provide prompt and reliable repair services to address equipment issues and minimize downtime. Our technicians are trained to diagnose and fix problems efficiently, restoring equipment functionality quickly.
  • Calibration: BiomedRx offers accurate calibration services to ensure the precise operation of medical equipment. We use advanced calibration tools and techniques to maintain the accuracy and reliability of your devices.
  • Preventive Maintenance: Our preventive maintenance programs are designed to proactively identify and address potential equipment issues before they lead to failures. Regular maintenance helps extend the lifespan of equipment and optimize performance.
  • Electrical Safety Inspection: We conduct comprehensive electrical safety inspections to ensure that medical equipment meets the necessary electrical safety standards and regulations. This helps maintain a safe environment for both patients and healthcare providers.
BiomedRx Field Service

Benefits of Using BiomedRx for Field Service Operations

Partnering with BiomedRx for your field service operations offers several benefits:

  • Global Reach: Our outsourced field service solution allows manufacturers located outside the United States to expand their sales territories confidently. BiomedRx operates internationally and can provide on-site support wherever your customers are located.
  • Expertise and Experience: Our team of highly skilled technicians has extensive experience in servicing a wide range of medical equipment. We understand the intricacies of various devices and can provide specialized support tailored to your equipment's unique requirements.
  • Efficiency and Reliability: With BiomedRx as your field service partner, you can rely on our efficient scheduling, prompt response times, and timely service delivery. We understand the importance of minimizing equipment downtime and keeping your customers satisfied.
  • Cost Savings: Outsourcing field service operations to BiomedRx can lead to significant cost savings compared to establishing and maintaining an in-house service team. We handle all aspects of field service, including technician training, spare parts inventory management, and equipment logistics.
  • 24-Hour Telephone Technical Support: BiomedRx provides round-the-clock telephone technical support, ensuring that your customers have access to assistance whenever they need it. Our knowledgeable support team can troubleshoot issues remotely and guide users through equipment operations.

Experience and Success Stories

BiomedRx has successfully partnered with renowned medical equipment manufacturers, including Renal Solutions and Mindray, to provide comprehensive field service operations. Our expertise in working with various manufacturers and their equipment sets us apart as a trusted service provider in the industry.

Applications Engineering Services

In addition to field service, BiomedRx offers applications engineering services to assist medical equipment end users in overcoming the learning curve associated with new equipment. Our team provides educational and training assistance, ensuring that users gain familiarity with the equipment and maximize its capabilities.

Support for FDA 510(K) Certification

BiomedRx has experience working with medical equipment manufacturers whose devices were undergoing the Food and Drug Administration's 510(K) process for medical device certification. Our service representatives provide valuable feedback to manufacturers' design and quality control engineers, highlighting any out-of-the-box or repeat failures. This feedback helps manufacturers improve their products and ensure compliance with regulatory requirements.

Trust BiomedRx for Your Field Service Needs

When it comes to outsourced field service solutions for medical equipment manufacturers, BiomedRx is the trusted partner you can rely on. Our commitment to quality, expertise, and customer satisfaction sets us apart in the industry.

Contact us today to discuss your specific field service requirements and discover how BiomedRx can empower your company to confidently expand sales territories while providing exceptional field service support to your customers.

BiomedRx is a healthcare technology solutions company. BiomedRx is involved in many areas of healthcare. Our primary business model is one of providing biomedical engineering services for healthcare providers and medical equipment manufacturers.
BiomedRx provides biomedical equipment maintenance and documentation services, including, but not limited to:
  • Medical equipment repair
  • Installation
  • Calibration Verification
  • Preventative Maintenance
  • Electrical Safety Inspection
  • Applications Assistance and In-Service Education
  • Inspection and recertification of Isolated Power Systems and Line Isolation Monitors
  • Service documentation that ensures compliance with the Joint Commission for the Accreditation of Healthcare Organizations Environment of Care standards, CAP, OSHA, AHA, FDA-SMDA, NFPA99, and all governmental regulations.
  • A simple, consolidated service solution, covering all diagnostic and therapeutic medical equipment used in a healthcare setting.
BiomedRx provides healthcare technology management services to:
  • Hospitals
  • Surgery Centers
  • Imaging Centers
  • Scientific Laboratories
  • Dialysis Centers
  • Health Clinics
  • Wineries and Breweries
  • Movie and Television Production Studios
  • Anywhere Medical Equipment is used
BiomedRx Healthcare Technology Management services are competitively priced:
  • $150.00 per hour for biomedical equipment maintenance services, and travel.
  • $200.00 per our for dialysis equipment maintenance services.
  • $250.00 per hour for scientific laboratory equipment maintenance services.
  • $300.00 per hour for medical imaging (X-Ray) equipment maintenance services.
  • $350.00 per hour for anesthesia equipment maintenance services.
  • $450.00 per system for isolated power system inspection and recertification services.
  • Call us for special pricing arrangements on a per-project basis.
Yes. BiomedRx service agreements are priced to save our clients money. Basically, service agreements are priced based upon the equipment inventory of the facility, and the anticipated service hours expected for completing repairs and preventative maintenance/calibration/electrical safety inspections.

Service contract customers also recieve the added benefit of having the equipment inventory indexed and entered into our computerized maintenance management program. This program monitors and cotrols the scheduled and unscheduled maintenance of each equipment item and tracks service costs and malfunction trends.

Contract customers also receive in-service education and applications assistance to reduce repeat failures due to user error.

BiomedRx guarantees a 4-hour telephone response and a 24-hour in-person response on all unscheduled service events.
Yes. Regulatory compliance is a BiomedRx primary consulting and service objective. Our equipment management program is designed to streamline biomedical maintenance operations, while ensuring that your facility maintains compliance with:
  • The Joint Commission for the Accreditation of Healthcare Facilities Environment of Care standards.
  • The National Fire Protection Association publication NFPA99 (the Fire Code) governing electrical safety in healthcare facilities.
  • The College of American Pathologists protocols and guidelines.
  • The Occupational Safety and Health Administration (OSHA) standards and regulations.
  • The AAMI Standard, published by The Association for the Advancement of Medical Instrumentation.
  • The American Hospital Association publication Maintenance management for Medical Equipment.
  • The American Society for Healthcare Engineers publication Risk Assesment of Medical Equipment.
  • All governmental licensing regulations.
The BiomedRx Institute offers training and education in biomedical engineering and healthcare technology management. BiomedRx service representatives provide in-service education and training to your clinical staff on every service call. This practice has been found to significantly reduce repeat unscheduled services calls caused by operator error.

Healthcare facilities that have a biomedical equipment maintenance staff benefit from BiomedRx in-field training services, which are designed to empower facilities to eliminate expensive manufacturer service contracts, and return equipment presently under contract to maintenance coverage by your biomed staff.
BiomedRx adheres to the highest standard of service in the medical device industry by providing online service reports, including pictures and video.

In addition to standard printable reports, our digital reports have proven invaluable for communicating equipment malfunctions and identifying repair parts with manufacturer customer support and tech support representatives. A picture is worth a thousand words, and video is worth even more. BiomedRx service representatives are encourage to use their smart phones 'smartly' to empower their service performance.
BiomedRx represents your 'One Stop Shop' for healthcare technology management services because:
  • BiomedRx provides a consolidated support solution for all biomedical, anesthesia, dialysis, medical imaging, scientific laboratory, and computer equipment.
  • BiomedRx service prices are the most competitive in the industry.
  • The BiomedRx Equipment Management Program ensures compliance with the JOint Commission, CAP, OSHA, NFPA99, and all governmental regulatory agencies.
  • BiomedRx offers a 4-hour telephone response and a 24-hour in-person response on all service calls.
  • In-service education and applications assistance to your clinical staff to avoid repeat malfunctions.
  • 24-hour telephone technical support.
BiomedRx offers an outsourced field service solution for medical device manufacturers. This service is especially advantageous for emerging and foreign manufacturers that do not yet have a service footprint in the Western Hemisphere. Our service empowers manufacturers to sell or place medical devices confidently, knowing that BiomedRx will represent your organization in warranty and service contract relationships.
BiomedRx service and network representatives are prepared to represent your organization with such services as:
  • Medical equipment installation and de-installation
  • Repairs
  • Preventative Maintenance Inspections
  • Calibration Verification
  • Electrical Safety Inspection
  • Applications Assitance and In-Service Education
  • Feedback to design engineers on design issues and recurring out-of-the-box malfunctions
BiomedRx provides service coverage in all 50 stated in the United States, plus Canada, and throughout Latin American and the Caribbean. The BiomedRx Service Network covers the entire Western Hemisphere.

The BiomedRx Service Network is a consortium of Independent Service Organizations that work as a cohesive unit, providing field service operations for medical device manufacturers.
BiomedRx services all modalities of diagnostic and therapeutic medical equipment, including biomedical, anesthesia, medical imaging, dialysis, and scientific laboratory equipment.
Yes. BiomedRx service representatives provide feedback to your design and quality control engineers on design issues, as well as repeat out-of-the-box failures that may occur in the field.
Definitely. BiomedRx representatives provide applications assistance and in-service education to clinical staff in the proper operation and care of your medical devices.
Once a service agreement is established, one or two BiomedRx representatives will attend service training at your manufacturing or training facility. Once trained, we will provide this service training to BiomedRx Service Network members at the BiomeRx Institute in Southern California.
BiomedRx selects independent service organizations for our international service network through a rigorous vetting process, that includes testing and verificatio of credentials, followed by extensive training at the BiomedRx Institute.
Independent service organizations that desire to join the BiomedRx Service Network are encouraged to submit an expression of interest via the email link on this website. This email should include copies of all training certificates and educational transcripts/diplomas. They will then be contacted by a BiomedRx representative to continue the vetting and training process for onboarding.
BiomedRx adheres to the highest standard of service in the medical device industry by providing online service reports, including pictures and video.

In addition to standard printable reports, our digital reports have proven invaluable for communicating equipment malfunctions and identifying repair parts with manufacturer customer support and tech support representatives. A picture is worth a thousand words, and video is worth even more. BiomedRx service representatives are encourage to use their smart phones 'smartly' to empower their service performance.

The BiomedRx Family

Here is the BiomedRx family of companies
Watch the video about BiomedRx services

Our clients

Here are a few of BiomedRx current and former clients.


Manufacturer Services

"For the past 30 years, BiomedRx has been the only company we trust to provide repair, calibration, and preventive maintenance services on our medical equipment assets. BiomedRx technicians are knowledgeable about every modality of diagnostic and therapeutic medical equipment."

- Charles Long M.D.

Manufacturer Services

"BiomedRx technicians provide our surgery center with excellent biomedical equipment maintenance services. They have a quick response time, and are willing to schedule service after hours. We highly recommend BiomedRx for your medical equipment repair and maintenance needs."

- Barbara Stevens R.N.

Manufacturer Services

"BiomedRx takes care of our medical device installation, repair, calibration, and preventative maintenance inspections. They also do our annual inspection and recertification of isolated power systems and line isolation monitors. We are very happy with BiomedRx service."

- John Butler, Facility Administrator

Manufacturer Services

Get in touch

Contact us for more information




Contact BiomedRx

8306 Wilshire Blvd.
Suite 777
Beverly Hills, CA 90211

Phone: (424) 204-2382


How to get service

Please provide us with an Excel file with the inventory of medical equipment in use in your facility, and we will provide you with a quote for annual preventative maintenance and repair service.
We also provide field service operations for medical device manufacturers.

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