Hospital Field Service

Hospital equipment field service refers to the maintenance, repair, and installation of medical equipment that takes place outside of a hospital setting. Field service engineers (FSEs) are responsible for performing these tasks, which can include troubleshooting and diagnosing equipment issues, performing repairs and maintenance, and installing new equipment.

Types of equipment: Field service engineers are trained to work on a wide range of medical equipment, including diagnostic equipment, imaging equipment, patient monitoring equipment, and surgical equipment. The type of equipment that an FSE is responsible for maintaining will depend on their specific area of expertise.

Preventive maintenance: One of the key responsibilities of a field service engineer is performing preventive maintenance on medical equipment. This type of maintenance is designed to identify and address potential issues before they become major problems. Preventive maintenance can include tasks such as cleaning and lubricating equipment, replacing worn or damaged parts, and performing system checks to ensure that equipment is operating correctly.

Emergency repairs: In addition to preventive maintenance, field service engineers are also responsible for performing emergency repairs on medical equipment. This can include troubleshooting and diagnosing equipment issues, replacing broken or damaged parts, and making other necessary repairs to ensure that equipment is back in working order as quickly as possible.

Installation: Field service engineers are also responsible for installing new medical equipment. This can include everything from setting up and configuring the equipment to training hospital staff on how to properly use it.

Documentation: Field service engineers are responsible for keeping detailed records of all maintenance, repair, and installation activities. This documentation is essential for maintaining a history of the equipment and its performance, and it can also be used to identify trends or patterns that may indicate potential issues.

Regulatory compliance: Field service engineers must also be knowledgeable about regulatory compliance, which varies from country to country. They must ensure that all maintenance, repair, and installation activities are in compliance with the relevant regulations, and that equipment is safe for use.

Cost savings: Field service can help to save cost by preventing equipment breakdowns, extending the lifespan of equipment, and reducing the need for costly replacements. Additionally, regular maintenance and repairs can help to ensure that equipment is working correctly and safely, which can prevent costly errors and improve patient outcomes.

In conclusion, hospital equipment field service refers to the maintenance, repair, and installation of medical equipment that takes place outside of a hospital setting. Field service engineers (FSEs) are responsible for performing these tasks, which can include troubleshooting and diagnosing equipment issues, performing repairs and maintenance, and installing new equipment. The responsibilities of FSEs include performing preventive maintenance, emergency repairs, installation, documentation and ensuring regulatory compliance. Field service can help to save cost by preventing equipment breakdowns, extending the lifespan of equipment, and reducing the need for costly replacements.

Hospital Equipment Field Service

Healthcare Providers
Medical Device Manufacturers

What is BiomedRx?

BiomedRx is a healthcare technology solutions company. BiomedRx is involved in many areas of healthcare. Our primary business model is one of providing biomedical engineering services for healthcare providers and medical equipment manufacturers.

What services does BiomedRx provide?

BiomedRx provides biomedical equipment maintenance and documentation services, including, but not limited to:

Medical equipment repair
Installation
Calibration Verification
Preventative Maintenance
Electrical Safety Inspection
Applications Assistance and In-Service Education
Inspection and recertification of Isolated Power Systems and Line Isolation Monitors
Service documentation that ensures compliance with the Joint Commission for the Accreditation of Healthcare Organizations Environment of Care standards, CAP, OSHA, AHA, FDA-SMDA, NFPA99, and all governmental regulations.
A simple, consolidated service solution, covering all diagnostic and therapeutic medical equipment used in a healthcare setting.

What types of healthcare facilities does BiomedRx provide service to?

BiomedRx provides healthcare technology management services to:

Hospitals
Surgery Centers
Imaging Centers
Scientific Laboratories
Dialysis Centers
Health Clinics
Wineries and Breweries
Movie and Television Production Studios
Anywhere Medical Equipment is used

What are the costs for BiomedRx services?

BiomedRx Healthcare Technology Management services are competitively priced:

$150.00 per hour for biomedical equipment maintenance services, and travel.
$200.00 per our for dialysis equipment maintenance services.
$250.00 per hour for scientific laboratory equipment maintenance services.
$300.00 per hour for medical imaging (X-Ray) equipment maintenance services.
$350.00 per hour for anesthesia equipment maintenance services.
$450.00 per system for isolated power system inspection and recertification services.
Call us for special pricing arrangements on a per-project basis.

Can a healthcare facility save money with a BiomedRx service contract?

Yes. BiomedRx service agreements are priced to save our clients money. Basically, service agreements are priced based upon the equipment inventory of the facility, and the anticipated service hours expected for completing repairs and preventative maintenance/calibration/electrical safety inspections.

Service contract customers also recieve the added benefit of having the equipment inventory indexed and entered into our computerized maintenance management program. This program monitors and cotrols the scheduled and unscheduled maintenance of each equipment item and tracks service costs and malfunction trends.

Contract customers also receive in-service education and applications assistance to reduce repeat failures due to user error.

What is the BiomedRx response time on service calls?

BiomedRx guarantees a 4-hour telephone response and a 24-hour in-person response on all unscheduled service events.

Can BiomedRx help a healthcare facility obtain or maintain Joint Commission accreditation?

Yes. Regulatory compliance is a BiomedRx primary consulting and service objective. Our equipment management program is designed to streamline biomedical maintenance operations, while ensuring that your facility maintains compliance with:

The Joint Commission for the Accreditation of Healthcare Facilities Environment of Care standards.
The National Fire Protection Association publication NFPA99 (the Fire Code) governing electrical safety in healthcare facilities.
The College of American Pathologists protocols and guidelines.
The Occupational Safety and Health Administration (OSHA) standards and regulations.
The AAMI Standard, published by The Association for the Advancement of Medical Instrumentation.
The American Hospital Association publication Maintenance management for Medical Equipment.
The American Society for Healthcare Engineers publication Risk Assesment of Medical Equipment.
All governmental licensing regulations.

How do healthcare facilities benefit from BiomedRx education and training services?

The BiomedRx Institute offers training and education in biomedical engineering and healthcare technology management. BiomedRx service representatives provide in-service education and training to your clinical staff on every service call. This practice has been found to significantly reduce repeat unscheduled services calls caused by operator error.

Healthcare facilities that have a biomedical equipment maintenance staff benefit from BiomedRx in-field training services, which are designed to empower facilities to eliminate expensive manufacturer service contracts, and return equipment presently under contract to maintenance coverage by your biomed staff.

What makes BiomedRx online service reports so exceptional?

BiomedRx adheres to the highest standard of service in the medical device industry by providing online service reports, including pictures and video.

In addition to standard printable reports, our digital reports have proven invaluable for communicating equipment malfunctions and identifying repair parts with manufacturer customer support and tech support representatives. A picture is worth a thousand words, and video is worth even more. BiomedRx service representatives are encourage to use their smart phones 'smartly' to empower their service performance.

Why should a hospital or other healthcare facility chose BiomedRx over other medical equipment maintenance service providers?

BiomedRx represents your 'One Stop Shop' for healthcare technology management services because:

BiomedRx provides a consolidated support solution for all biomedical, anesthesia, dialysis, medical imaging, scientific laboratory, and computer equipment.
BiomedRx service prices are the most competitive in the industry.
The BiomedRx Equipment Management Program ensures compliance with the JOint Commission, CAP, OSHA, NFPA99, and all governmental regulatory agencies.
BiomedRx offers a 4-hour telephone response and a 24-hour in-person response on all service calls.
In-service education and applications assistance to your clinical staff to avoid repeat malfunctions.
24-hour telephone technical support.

How does BiomedRx medical equipment maintenance services benefit medical equipment manufacturers?

BiomedRx offers an outsourced field service solution for medical device manufacturers. This service is especially advantageous for emerging and foreign manufacturers that do not yet have a service footprint in the Western Hemisphere. Our service empowers manufacturers to sell or place medical devices confidently, knowing that BiomedRx will represent your organization in warranty and service contract relationships.

What does BiomedRx mean by 'Field Service'?

BiomedRx service and network representatives are prepared to represent your organization with such services as:

Medical equipment installation and de-installation
Repairs
Preventative Maintenance Inspections
Calibration Verification
Electrical Safety Inspection
Applications Assitance and In-Service Education
Feedback to design engineers on design issues and recurring out-of-the-box malfunctions

What is the geographical service area covered by the BiomedRx Service Network?

BiomedRx provides service coverage in all 50 stated in the United States, plus Canada, and throughout Latin American and the Caribbean. The BiomedRx Service Network covers the entire Western Hemisphere.

The BiomedRx Service Network is a consortium of Independent Service Organizations that work as a cohesive unit, providing field service operations for medical device manufacturers.

What types of medical devices does BiomedRx service?

BiomedRx services all modalities of diagnostic and therapeutic medical equipment, including biomedical, anesthesia, medical imaging, dialysis, and scientific laboratory equipment.

Can BiomedRx help medical device manufacturers navigate the Food and Drug Administration's 510(K) process?

Yes. BiomedRx service representatives provide feedback to your design and quality control engineers on design issues, as well as repeat out-of-the-box failures that may occur in the field.

Can BiomedRx help our clinicians and end users get familiar with operating our medical equipment?

Definitely. BiomedRx representatives provide applications assistance and in-service education to clinical staff in the proper operation and care of your medical devices.

How do we certify BiomedRx to service our manufactured devices?

Once a service agreement is established, one or two BiomedRx representatives will attend service training at your manufacturing or training facility. Once trained, we will provide this service training to BiomedRx Service Network members at the BiomeRx Institute in Southern California.

How does BiomedRx maintain service quality throughout the BiomedRx Service Network?

BiomedRx selects independent service organizations for our international service network through a rigorous vetting process, that includes testing and verificatio of credentials, followed by extensive training at the BiomedRx Institute.

How does an independent service organization become a member of the BiomedRx Service Network?

Independent service organizations that desire to join the BiomedRx Service Network are encouraged to submit an expression of interest via the email link on this website. This email should include copies of all training certificates and educational transcripts/diplomas. They will then be contacted by a BiomedRx representative to continue the vetting and training process for onboarding.

What makes BiomedRx service reporting exceptional?

BiomedRx adheres to the highest standard of service in the medical device industry by providing online service reports, including pictures and video.

In addition to standard printable reports, our digital reports have proven invaluable for communicating equipment malfunctions and identifying repair parts with manufacturer customer support and tech support representatives. A picture is worth a thousand words, and video is worth even more. BiomedRx service representatives are encourage to use their smart phones 'smartly' to empower their service performance.