BiomedRx
Biomedical Equipment Field Service
BiomedRx is your premier provider of field service solutions for medical equipment manufacturers in the biomedical industry. With our comprehensive expertise and dedicated team, we are committed to assisting manufacturers in maintaining and optimizing the performance of their biomedical equipment.
The Role of Biomedical Equipment Manufacturer Field Service
Biomedical equipment manufacturer field service involves providing on-site support, maintenance, and repair services to medical equipment manufacturers. Here are some key aspects of biomedical equipment manufacturer field service:
- Installation and Commissioning: Our field service technicians are trained in the proper installation and commissioning of biomedical equipment. We ensure that the equipment is set up correctly, calibrated accurately, and ready for use.
- Preventive Maintenance: We perform routine inspections, cleaning, and maintenance tasks to prevent equipment failures and ensure optimal performance. This includes checking for wear and tear, replacing parts, and conducting performance tests.
- Calibration and Accuracy Verification: Our technicians calibrate and verify the accuracy of biomedical equipment to maintain precise measurements and adherence to regulatory standards. We use specialized tools and techniques to ensure accurate and reliable performance.
- Repair and Troubleshooting: In the event of equipment malfunctions or breakdowns, our field service team is equipped to diagnose and resolve issues efficiently. We carry out repairs, replace faulty components, and perform functional tests to restore equipment functionality.
- Software Updates and Upgrades: We assist manufacturers in implementing software updates and upgrades for their biomedical equipment. This ensures that the equipment operates with the latest features, bug fixes, and security enhancements.
- Technical Support and Training: Our field service technicians provide technical support to manufacturers, answering queries, providing guidance, and offering training on equipment operation, maintenance, and troubleshooting.
BiomedRx Biomedical Equipment Manufacturer Field Service Process
At BiomedRx, we follow a structured and customer-centric approach to biomedical equipment manufacturer field service. Our process includes the following key steps:
1. Service Request and Assessment
Manufacturers reach out to us with their service requirements. Our team assesses the scope of the service needed, including equipment type, location, and specific service objectives.
2. On-Site Visit and Diagnosis
Our field service technician visits the manufacturer's facility to perform an on-site evaluation. They inspect the equipment, diagnose any issues, and determine the appropriate course of action.
3. Service Planning and Execution
Based on the assessment, we develop a customized service plan to address the manufacturer's needs. This may involve installation, preventive maintenance, calibration, repairs, or software updates. Our technicians execute the service plan with precision and efficiency.
4. Documentation and Reporting
We maintain detailed documentation of all service activities, including inspection reports, maintenance records, calibration certificates, and repair logs. This information is shared with the manufacturer for compliance and reference purposes.
5. Ongoing Support and Maintenance
After completing the initial service, we offer ongoing support to manufacturers. This may include scheduled maintenance visits, technical assistance, and equipment performance monitoring. We aim to establish long-term partnerships to ensure the continued reliability and efficiency of the equipment.
Benefits of Choosing BiomedRx for Biomedical Equipment Manufacturer Field Service
By selecting BiomedRx as your partner for biomedical equipment manufacturer field service, you gain access to a range of benefits:
- Expertise and Experience: Our field service technicians are highly skilled and experienced in working with a wide range of biomedical equipment. They possess in-depth knowledge of various equipment models, enabling them to deliver accurate and efficient service.
- Timely and Reliable Service: We understand the criticality of equipment performance for manufacturers. Our team is committed to providing prompt and reliable field service to minimize downtime and ensure uninterrupted operations.
- Compliance and Regulatory Knowledge: We stay updated with the latest industry regulations and standards. Our field service adheres to strict compliance guidelines, ensuring that equipment meets regulatory requirements and operates safely and effectively.
- Customized Solutions: We recognize that each manufacturer has unique equipment and service needs. Our field service solutions are tailored to address specific requirements, providing manufacturers with personalized and effective support.
- Efficiency and Cost Savings: Our field service aims to optimize equipment performance, extend the equipment's lifespan, and minimize the need for costly repairs or replacements. We help manufacturers maximize their return on investment and reduce overall maintenance expenses.
- Customer Satisfaction: We prioritize customer satisfaction and strive to exceed expectations. Our team is dedicated to providing excellent service, building strong relationships with manufacturers, and ensuring their equipment operates at its best.
Partner with BiomedRx for your biomedical equipment manufacturer field service needs and leverage our expertise to maintain the performance and reliability of your equipment. Contact us today to discuss your specific requirements or to learn more about our comprehensive range of biomedical services.
Biomedical Equipment Field Service
BiomedRx is a healthcare technology solutions company. BiomedRx is involved in many areas of healthcare. Our primary business model is one of providing biomedical engineering services for healthcare providers and medical equipment manufacturers.
BiomedRx provides biomedical equipment maintenance and documentation services, including, but not limited to:
- Medical equipment repair
- Installation
- Calibration Verification
- Preventative Maintenance
- Electrical Safety Inspection
- Applications Assistance and In-Service Education
- Inspection and recertification of Isolated Power Systems and Line Isolation Monitors
- Service documentation that ensures compliance with the Joint Commission for the Accreditation of Healthcare Organizations Environment of Care standards, CAP, OSHA, AHA, FDA-SMDA, NFPA99, and all governmental regulations.
- A simple, consolidated service solution, covering all diagnostic and therapeutic medical equipment used in a healthcare setting.
BiomedRx provides healthcare technology management services to:
- Hospitals
- Surgery Centers
- Imaging Centers
- Scientific Laboratories
- Dialysis Centers
- Health Clinics
- Wineries and Breweries
- Movie and Television Production Studios
- Anywhere Medical Equipment is used
BiomedRx Healthcare Technology Management services are competitively priced:
- $150.00 per hour for biomedical equipment maintenance services, and travel.
- $200.00 per our for dialysis equipment maintenance services.
- $250.00 per hour for scientific laboratory equipment maintenance services.
- $300.00 per hour for medical imaging (X-Ray) equipment maintenance services.
- $350.00 per hour for anesthesia equipment maintenance services.
- $450.00 per system for isolated power system inspection and recertification services.
- Call us for special pricing arrangements on a per-project basis.
Yes. BiomedRx service agreements are priced to save our clients money. Basically, service agreements are priced based upon the equipment inventory of the facility, and the anticipated service hours expected for completing repairs and preventative maintenance/calibration/electrical safety inspections.
Service contract customers also recieve the added benefit of having the equipment inventory indexed and entered into our computerized maintenance management program. This program monitors and cotrols the scheduled and unscheduled maintenance of each equipment item and tracks service costs and malfunction trends.
Contract customers also receive in-service education and applications assistance to reduce repeat failures due to user error.
Service contract customers also recieve the added benefit of having the equipment inventory indexed and entered into our computerized maintenance management program. This program monitors and cotrols the scheduled and unscheduled maintenance of each equipment item and tracks service costs and malfunction trends.
Contract customers also receive in-service education and applications assistance to reduce repeat failures due to user error.
BiomedRx guarantees a 4-hour telephone response and a 24-hour in-person response on all unscheduled service events.
Yes. Regulatory compliance is a BiomedRx primary consulting and service objective. Our equipment management program is designed to streamline biomedical maintenance operations, while ensuring that your facility maintains compliance with:
- The Joint Commission for the Accreditation of Healthcare Facilities Environment of Care standards.
- The National Fire Protection Association publication NFPA99 (the Fire Code) governing electrical safety in healthcare facilities.
- The College of American Pathologists protocols and guidelines.
- The Occupational Safety and Health Administration (OSHA) standards and regulations.
- The AAMI Standard, published by The Association for the Advancement of Medical Instrumentation.
- The American Hospital Association publication Maintenance management for Medical Equipment.
- The American Society for Healthcare Engineers publication Risk Assesment of Medical Equipment.
- All governmental licensing regulations.
The BiomedRx Institute offers training and education in biomedical engineering and healthcare technology management. BiomedRx service representatives provide in-service education and training to your clinical staff on every service call. This practice has been found to significantly reduce repeat unscheduled services calls caused by operator error.
Healthcare facilities that have a biomedical equipment maintenance staff benefit from BiomedRx in-field training services, which are designed to empower facilities to eliminate expensive manufacturer service contracts, and return equipment presently under contract to maintenance coverage by your biomed staff.
Healthcare facilities that have a biomedical equipment maintenance staff benefit from BiomedRx in-field training services, which are designed to empower facilities to eliminate expensive manufacturer service contracts, and return equipment presently under contract to maintenance coverage by your biomed staff.
BiomedRx adheres to the highest standard of service in the medical device industry by providing online service reports, including pictures and video.
In addition to standard printable reports, our digital reports have proven invaluable for communicating equipment malfunctions and identifying repair parts with manufacturer customer support and tech support representatives. A picture is worth a thousand words, and video is worth even more. BiomedRx service representatives are encourage to use their smart phones 'smartly' to empower their service performance.
In addition to standard printable reports, our digital reports have proven invaluable for communicating equipment malfunctions and identifying repair parts with manufacturer customer support and tech support representatives. A picture is worth a thousand words, and video is worth even more. BiomedRx service representatives are encourage to use their smart phones 'smartly' to empower their service performance.
BiomedRx represents your 'One Stop Shop' for healthcare technology management services because:
- BiomedRx provides a consolidated support solution for all biomedical, anesthesia, dialysis, medical imaging, scientific laboratory, and computer equipment.
- BiomedRx service prices are the most competitive in the industry.
- The BiomedRx Equipment Management Program ensures compliance with the JOint Commission, CAP, OSHA, NFPA99, and all governmental regulatory agencies.
- BiomedRx offers a 4-hour telephone response and a 24-hour in-person response on all service calls.
- In-service education and applications assistance to your clinical staff to avoid repeat malfunctions.
- 24-hour telephone technical support.
BiomedRx offers an outsourced field service solution for medical device manufacturers. This service is especially advantageous for emerging and foreign manufacturers that do not yet have a service footprint in the Western Hemisphere. Our service empowers manufacturers to sell or place medical devices confidently, knowing that BiomedRx will represent your organization in warranty and service contract relationships.
BiomedRx service and network representatives are prepared to represent your organization with such services as:
- Medical equipment installation and de-installation
- Repairs
- Preventative Maintenance Inspections
- Calibration Verification
- Electrical Safety Inspection
- Applications Assitance and In-Service Education
- Feedback to design engineers on design issues and recurring out-of-the-box malfunctions
BiomedRx provides service coverage in all 50 stated in the United States, plus Canada, and throughout Latin American and the Caribbean. The BiomedRx Service Network covers the entire Western Hemisphere.
The BiomedRx Service Network is a consortium of Independent Service Organizations that work as a cohesive unit, providing field service operations for medical device manufacturers.
The BiomedRx Service Network is a consortium of Independent Service Organizations that work as a cohesive unit, providing field service operations for medical device manufacturers.
BiomedRx services all modalities of diagnostic and therapeutic medical equipment, including biomedical, anesthesia, medical imaging, dialysis, and scientific laboratory equipment.
Yes. BiomedRx service representatives provide feedback to your design and quality control engineers on design issues, as well as repeat out-of-the-box failures that may occur in the field.
Definitely. BiomedRx representatives provide applications assistance and in-service education to clinical staff in the proper operation and care of your medical devices.
Once a service agreement is established, one or two BiomedRx representatives will attend service training at your manufacturing or training facility. Once trained, we will provide this service training to BiomedRx Service Network members at the BiomeRx Institute in Southern California.
BiomedRx selects independent service organizations for our international service network through a rigorous vetting process, that includes testing and verificatio of credentials, followed by extensive training at the BiomedRx Institute.
Independent service organizations that desire to join the BiomedRx Service Network are encouraged to submit an expression of interest via the email link on this website. This email should include copies of all training certificates and educational transcripts/diplomas. They will then be contacted by a BiomedRx representative to continue the vetting and training process for onboarding.
BiomedRx adheres to the highest standard of service in the medical device industry by providing online service reports, including pictures and video.
In addition to standard printable reports, our digital reports have proven invaluable for communicating equipment malfunctions and identifying repair parts with manufacturer customer support and tech support representatives. A picture is worth a thousand words, and video is worth even more. BiomedRx service representatives are encourage to use their smart phones 'smartly' to empower their service performance.
In addition to standard printable reports, our digital reports have proven invaluable for communicating equipment malfunctions and identifying repair parts with manufacturer customer support and tech support representatives. A picture is worth a thousand words, and video is worth even more. BiomedRx service representatives are encourage to use their smart phones 'smartly' to empower their service performance.
The BiomedRx Family
Here is the BiomedRx family of companies
Presentation
Watch the video about BiomedRx services
Our clients
Here are a few of BiomedRx current and former clients.
Testimonials
"For the past 30 years, BiomedRx has been the only company we trust to provide repair, calibration, and preventive maintenance services on our medical equipment assets. BiomedRx technicians are knowledgeable about every modality of diagnostic and therapeutic medical equipment."
- Charles Long M.D.
"BiomedRx technicians provide our surgery center with excellent biomedical equipment maintenance services. They have a quick response time, and are willing to schedule service after hours. We highly recommend BiomedRx for your medical equipment repair and maintenance needs."
- Barbara Stevens R.N.
"BiomedRx takes care of our medical device installation, repair, calibration, and preventative maintenance inspections. They also do our annual inspection and recertification of isolated power systems and line isolation monitors. We are very happy with BiomedRx service."
- John Butler, Facility Administrator
Get in touch
Contact us for more information
