Applications Engineering Assistance
When medical equipment manufacturers sell their products to healthcare providers, it's important that the end-users are able to properly operate and maintain the equipment to ensure its longevity and effectiveness. This is where BiomedRx comes in as a valuable partner in outsourced field service services.
At BiomedRx, we offer comprehensive applications engineering services as part of our outsourced field service offerings. Our team of experts is dedicated to helping end-users become acclimated to the proper use and user maintenance of their new medical equipment purchase, ensuring that they are able to fully utilize the equipment's capabilities and maintain its optimal performance.
Here are just a few of the key benefits that our applications engineering services can provide for medical equipment manufacturers and their end-users:
Enhanced Product Understanding
One of the primary benefits of our applications engineering services is that they provide end-users with a thorough understanding of how to properly operate and maintain their new medical equipment purchase. This can help to prevent user errors and equipment damage, which can ultimately lead to costly repairs and replacements.
Our team of experts has years of experience in the healthcare industry and a deep understanding of the latest technologies and trends. We can provide end-users with comprehensive training and support to ensure that they are fully equipped to use their new equipment to its full potential.
Improved Equipment Performance
Proper use and maintenance of medical equipment is essential to its longevity and effectiveness. By providing end-users with training and support, our applications engineering services can help to improve equipment performance and reduce downtime.
Our team can work with end-users to establish best practices for equipment use and maintenance, as well as troubleshoot any issues that may arise. This can help to minimize equipment downtime and improve overall efficiency, ultimately saving time and money for both medical equipment manufacturers and healthcare providers.
Increased Customer Satisfaction
In today's competitive healthcare market, customer satisfaction is more important than ever. By providing end-users with thorough training and support, medical equipment manufacturers can ensure that their customers are fully satisfied with their purchase and are able to utilize the equipment to its full potential.
At BiomedRx, we prioritize customer service and communication. We work closely with end-users to understand their unique needs and provide personalized support to help them achieve their goals. By doing so, we can help to improve customer satisfaction and ultimately build long-term relationships with medical equipment manufacturers and healthcare providers.
Why Choose BiomedRx for Applications Engineering Services?
If you're a medical equipment manufacturer looking to provide comprehensive applications engineering services to your end-users, here are just a few reasons why you should choose BiomedRx:
Deep Industry Expertise: Our team of applications engineers has years of experience in the healthcare industry and a deep understanding of the latest technologies and trends. We can provide end-users with comprehensive training and support to ensure that they are fully equipped to use their new equipment to its full potential.
Comprehensive Services: We provide end-to-end applications engineering services as part of our outsourced field service offerings, ensuring that end-users receive the training and support they need to properly use and maintain their equipment.
Advanced Technologies: We use cutting-edge software tools and techniques to develop and deliver training materials, as well as troubleshoot any issues that may arise.
Customizable Solutions: At BiomedRx, we understand that every medical equipment manufacturer and end-user is unique. That's why we provide customizable solutions tailored to meet each client's specific needs and requirements.
Customer Service: We prioritize customer service and communication, working closely with end-users to understand their unique needs and provide personalized support to help them achieve their goals. This can help to improve customer satisfaction and build long-term relationships with medical equipment manufacturers and healthcare providers.
In conclusion, if you're a medical equipment manufacturer looking to provide comprehensive applications engineering services to your end-users, BiomedRx can help.
- Medical equipment repair
- Installation
- Calibration Verification
- Preventative Maintenance
- Electrical Safety Inspection
- Applications Assistance and In-Service Education
- Inspection and recertification of Isolated Power Systems and Line Isolation Monitors
- Service documentation that ensures compliance with the Joint Commission for the Accreditation of Healthcare Organizations Environment of Care standards, CAP, OSHA, AHA, FDA-SMDA, NFPA99, and all governmental regulations.
- A simple, consolidated service solution, covering all diagnostic and therapeutic medical equipment used in a healthcare setting.
- Hospitals
- Surgery Centers
- Imaging Centers
- Scientific Laboratories
- Dialysis Centers
- Health Clinics
- Wineries and Breweries
- Movie and Television Production Studios
- Anywhere Medical Equipment is used
- $150.00 per hour for biomedical equipment maintenance services, and travel.
- $200.00 per our for dialysis equipment maintenance services.
- $250.00 per hour for scientific laboratory equipment maintenance services.
- $300.00 per hour for medical imaging (X-Ray) equipment maintenance services.
- $350.00 per hour for anesthesia equipment maintenance services.
- $450.00 per system for isolated power system inspection and recertification services.
- Call us for special pricing arrangements on a per-project basis.
Service contract customers also recieve the added benefit of having the equipment inventory indexed and entered into our computerized maintenance management program. This program monitors and cotrols the scheduled and unscheduled maintenance of each equipment item and tracks service costs and malfunction trends.
Contract customers also receive in-service education and applications assistance to reduce repeat failures due to user error.
- The Joint Commission for the Accreditation of Healthcare Facilities Environment of Care standards.
- The National Fire Protection Association publication NFPA99 (the Fire Code) governing electrical safety in healthcare facilities.
- The College of American Pathologists protocols and guidelines.
- The Occupational Safety and Health Administration (OSHA) standards and regulations.
- The AAMI Standard, published by The Association for the Advancement of Medical Instrumentation.
- The American Hospital Association publication Maintenance management for Medical Equipment.
- The American Society for Healthcare Engineers publication Risk Assesment of Medical Equipment.
- All governmental licensing regulations.
Healthcare facilities that have a biomedical equipment maintenance staff benefit from BiomedRx in-field training services, which are designed to empower facilities to eliminate expensive manufacturer service contracts, and return equipment presently under contract to maintenance coverage by your biomed staff.
In addition to standard printable reports, our digital reports have proven invaluable for communicating equipment malfunctions and identifying repair parts with manufacturer customer support and tech support representatives. A picture is worth a thousand words, and video is worth even more. BiomedRx service representatives are encourage to use their smart phones 'smartly' to empower their service performance.
- BiomedRx provides a consolidated support solution for all biomedical, anesthesia, dialysis, medical imaging, scientific laboratory, and computer equipment.
- BiomedRx service prices are the most competitive in the industry.
- The BiomedRx Equipment Management Program ensures compliance with the JOint Commission, CAP, OSHA, NFPA99, and all governmental regulatory agencies.
- BiomedRx offers a 4-hour telephone response and a 24-hour in-person response on all service calls.
- In-service education and applications assistance to your clinical staff to avoid repeat malfunctions.
- 24-hour telephone technical support.
- Medical equipment installation and de-installation
- Repairs
- Preventative Maintenance Inspections
- Calibration Verification
- Electrical Safety Inspection
- Applications Assitance and In-Service Education
- Feedback to design engineers on design issues and recurring out-of-the-box malfunctions
The BiomedRx Service Network is a consortium of Independent Service Organizations that work as a cohesive unit, providing field service operations for medical device manufacturers.
In addition to standard printable reports, our digital reports have proven invaluable for communicating equipment malfunctions and identifying repair parts with manufacturer customer support and tech support representatives. A picture is worth a thousand words, and video is worth even more. BiomedRx service representatives are encourage to use their smart phones 'smartly' to empower their service performance.
The BiomedRx Family
Our clients
Testimonials
"For the past 30 years, BiomedRx has been the only company we trust to provide repair, calibration, and preventive maintenance services on our medical equipment assets. BiomedRx technicians are knowledgeable about every modality of diagnostic and therapeutic medical equipment."
- Charles Long M.D.
"BiomedRx technicians provide our surgery center with excellent biomedical equipment maintenance services. They have a quick response time, and are willing to schedule service after hours. We highly recommend BiomedRx for your medical equipment repair and maintenance needs."
- Barbara Stevens R.N.
"BiomedRx takes care of our medical device installation, repair, calibration, and preventative maintenance inspections. They also do our annual inspection and recertification of isolated power systems and line isolation monitors. We are very happy with BiomedRx service."
- John Butler, Facility Administrator
